Still need help?
If you can't find a solution in the FAQ, you can contact us at help.anatomy3datlas@gmail.com.
Support
If you have any issue with our apps, please first take a look at the FAQ below.
Android Frequently Asked Questions
In-App and installation issues
For any issue with upgrading, purchasing In-App or running the app, please follow this step-by-step procedure:
- Close the app.
- Tap “Apps & Notifications”.
- Tap “App”, “See all apps” or “App info”.
- Select “Anatomy 3D Atlas”.
- Tap FORCE STOP.
- Go to Storage and tap CLEAR CACHE and CLEAR DATA.
- Go back and tap UNINSTALL.
- Restart the device.
- Install the app again. If you have made an In-App purchase, make sure you are logged in with the same account you used for the purchase.
- Open the app.
iOS/iPadOS Frequently Asked Questions
In-App and installation issues
For any issue with upgrading, purchasing In-App or running the app, please follow this step-by-step procedure:
- Delete the app, restart your device and install the app again.
- Run the app and use the Restore button to reactivate your purchase (you can find it by tapping any locked content icon).
- Make sure you are logged in with the same Apple account you used for the purchase.
- Please note that a purchase made on an iOS/iPadOS device is not valid on Mac or other platforms.
macOS Frequently Asked Questions
In-App and installation issues
For any issue with upgrading, purchasing In-App or running the app, please follow this step-by-step procedure:
- Delete the app, restart the Mac and install the app again.
- Run the app and use the Restore button to reactivate your purchase (you can find it by clicking any locked content icon).
- Make sure you are logged in with the same Apple account you used for the purchase.
- Please note that an In-App purchase made on a Mac is not valid on iOS devices or other platforms.
Windows Frequently Asked Questions
In-App and installation issues
For any issue with upgrading, purchasing In-App or running the app, please follow this step-by-step procedure:
- Uninstall the app, restart Windows and install the app again.
- Please note that you must be logged in with the same Microsoft account you used for the In-App purchase.
In-App and cross-platform licence
Will the In-App purchase unlock all content?
Yes. Access to the full content is provided through a subscription, not a one-time purchase.
Your subscription is tied to the account you used to subscribe, and works on every device running the same operating system where you are signed in with that account. You can manage or cancel it at any time from your store account settings.
Will the In-App purchase be enabled on a device with a different operating system?
If you purchased on a device, you can install the app on any other device with the same operating system, provided that you log in with the same account you used for the purchase.
Note that the iOS/iPadOS, macOS, Android and Windows versions are not the same app, even if they look almost identical. They live on separate app stores, so they have different licences.
The licence is granted for a specific operating system: if, for example, you bought the In-App purchase on your iPhone, you can't install and unlock the app on Windows, Mac or Android devices.
The app is not cross-platform: each version's In-App purchase must be bought separately.
Other questions
Why is a full body scene not available?
Our anatomical models are highly detailed and require a lot of device resources, so we have intentionally divided the body into sections to let the device run more smoothly and with less memory consumption. In the future, and only for the most powerful devices, we may provide a full body scene.